- The customer or his representative must be present when the device is handed over.
- Ensure available parking nearby during the length of the service intervention
- The wiring must be carried out in accordance with applicable regulations. A revision report must be available for new devices.
- Provisional or partial commissioning will be invoiced according to the pre-agreed terms.
- Possibility to communicate with the customer or his representative in Czech on the territory of the Czech Republic
The estimated time requirement is up to one business day, unless otherwise agreed in advance.
PRICE FOR CANCELED INTERVENTION
The ordered service intervention may be canceled free of charge by the customer not later than 1 business day prior to the scheduled visit via e-mail to firstname.lastname@example.org.
If canceled on the day of the planned intervention but before the departure of the technician, the fee is 1500,- CZK. If canceled on the day of planned intervention and the technician departed, the fee is 1500,- CZK plus travel costs according to Wilo CS pricelist.
PRICE FOR UNCESSARY INTERVENTION
By submitting this form you confirm that the installation readiness is according to Wilo CS requirements. In case of non-compliance there will be a charge of 1500, -CZK plus travel costs according to Wilo CS pricelist.
By submitting this form, you acknowledge that necessary persons will be available for the successful intervention at the location (for example, porter, electrician, installer, etc.). Otherwise, it will be invoiced as an "Unnecessary Trip" or waiting for an hourly rate according to the Wilo CS pricelist.
Should it not be possible to complete the service visit on the same day at the request of the customer to unpreparedness or non-compliance, each visit will be invoiced.
Some extra work may be rejected by the Wilo CS Service. Any performed extra work will be invoiced according to the Wilo CS pricelist.
INTERRUPTED / UNFINISHED INTERVENTION
Should it not be possible to complete the service intervention on the same day at the request of the customer / non compliance, the subsequent related visits will be charged according to the Wilo CS pricelist.
Please be aware:
By submitting this form you accept WILO's general delivery terms and conditions WILO
CS, as well as the currently valid billing rates and WILO CS Terms of Service.